if requested for manager manager is not vip then auto populate in another field in catalog form

[Rajveer]

Hello Experts,

If requested for manager manager is not VIP then auto populate in another field in catalog form in ServiceNow. How we can achieve that

[AshishKM]

Hi @Rajveer , 

You can write onChange client script on "requested for" field and get the manager's manager reference object and can check the VIP status.

-Thanks,

AshishKM

[Eshwar Reddy]

Hi  @Rajveer 
Write an OnChange Client Script for the Requested for field. This script should use a Glide AJAX call to retrieve data from a Script Include. Based on the response received from the Script Include, the script should determine whether to display or hide a specific field on the form.

Glide AJAX

var ga = new GlideAjax('Script include name');

ga.addParam('sysparm_name', 'getManager');

ga.addParam('sysparm_caller', g_form.getValue('requested_for'));

ga.getXMLAnswer(_handleResponse);

function _handleResponse(answer) {

if(answer)

{

g_form.setDisplay('field name');

}

}

Script Include

getManager: function() {

var userId = this.getParameter('sysparm_caller');

var user = new GlideRecord('sys_user');

if (user.get(userId))

{

var manager = user.getValue('manager VIP field backend name');

Return manager;

}

Thanks,

Eshwar

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