Need to check if we can include details from RITM variables in the email Body

[is_12]

Hello,

Can we include details from RITM variables like catalog item in the email Body.

Flow is like first case will be created, then request & RITM.

[Sheldon Swift]

Hi @is_12 - On Requested Item [sc_req_item], you can use ${cat_item} to access the Catalog Item.

[is_12]

Hello, @Sheldon  Swift the notification where I need to access an Catalog item is on the case table.

So, I tried this already $[cat_item] it is not working..

[Sheldon Swift]

How are the Case and Catalog Item related? I'm not sure they're related OOTB.

[is_12]

On the catalog item submission, case will be created. On this notification should be sent that case number with catalog item name & case state.