if RITM state changes to "Closed Incomplete" then I should get a chance to re-submit the request

[Sachin Gavhane]

if state of the RITM changes to "Closed Incomplete" then I should get a chance to re-submit the request by modifying feilds.

One approach I have here is :  once state of the ritm changes to "closed incomplete" then I should be able to redirect to the respective catalog form with the variables getting auto populated from the ritm. if i wish i can edit the variables else it can remain as it is and i should be order the form again.

Please help me with the solution.

thanks

[Utpal Dutta]

Hi Sachin,

Yes you can do it. You need to create a UI Action that will only be visible when RITM state is Closed Incomplete. Then you need to pass all the RITM variables that you want to populate in new catalog request in URL and then consume that URL values via Catalog client script.

I have answered a similar kind of question over here. I hope it helps you as well.

If my answer helps then please mark it Correct!

Thanks,

Utpal

[Sachin Gavhane]

@Utpal Dutta 

Can u help me with a script of a very simple catalog item with 1 or 2 variables on it.

I am very new to this.

Your help would be highly appreciated

Thanks

[Amala]

Hi Utpal, Could you please help me with the solution for  to create a UI Action that will only be visible when RITM state is Closed Incomplete or skipped.