Cannot move an article from one knowledge base to another as Knowledge base field is greyed out

[Servicenow lear]

Hello All,

There are some articles that we need to move to a different knowledge base (custom base) but when we go into the article the knowledge base field is greyed out, I checked read only checkbox is inactive and this behavior is only applicable to some articles.

Does anyone knows why it is ? and fix for it ? 

[Brian Lancaster]

Check to see if you have any UI Policies, ACLs, or the field dictionary to see if anything there is setting it to read only.

[Servicenow lear]

Nothing i could find, and strange thing is it applies this behavior to some and some i can change

[Brian Lancaster]

Then check client scripts.

[Community Alums · Accepted solution]

Hi @Servicenow lear ,

This generally happens when the field is made read only from UI policy or  Onload client script.

Below is an official support article on how you can debug this issue for read only field:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

This is same issue came before you can check below link 

https://www.servicenow.com/community/developer-forum/quot-knowledge-base-quot-field-is-read-only-aft...

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak