You can also try this code to achieve your requirement, It's easy to understand the logic and Tested by me:-
create Inbound Email Action
In Action tab copy and paste below code and change sys id as per your business requirement.
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
var group = ["019ad92ec7230010393d265c95c260dd","0a52d3dcd7011200f2d224837e6103f2"]; // Instead of passing sys_id in code try to create system properties and call it in array name is group its good pratice and recommended by servicenow.
var short_description = ["software issue","windows server"];
var j = 0;
for(var i = 0 ; i<= group.length-1;i++){
var gr = new GlideRecord("incident");
gr.intialize();
gr.assignment_group = group[i];
gr.short_description = short_description[j];
gr.description = email.body_text;
gr.insert();
j=j+1;
}
})(current, event, email, logger, classifier);
Regards,
Imran Ahmad
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