If the request was approved, please prepopulate the resolution notes with these values

siva krishna ch
Tera Contributor
    • System: The value of what the requestor, requested>
    • User: The value of what the requestor, requested>
    • Valid From
    • Valid To
    • Approver: The person who approved the request
    • Centrify Location: 
1 REPLY 1

johnfeist
Mega Sage
Mega Sage

Hi Siva,

 

Resolution notes is not an OOTB field on any level of the request hierarchy so if you have that as a field,it is something that your organization has added.  Based on context, I'm assuming that this needs to go on the item record.  From there it is simply a matter of setting up a BR on sysapproval_approver to pick up that the item(s) was approved.  From there, you have access to the data, I assume, on the sc_req_item record or the sysapproval_approver record.  You just need to do a <variable holding your item>.u_resolution_notes.setvalue(<build the string here or build it prior and use the variable name>);  In this case you will need to do an update() to the requested item record after the assignment.

Hope that helps.

:{)

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