If there is any received email on case, how can we check on which email it has been received?

[Lukesh Agashe]

If there is any received email on case, how can we check on which email it has been received?

[Kavita_Bhojane]

Hi @Lukesh Agashe 

You can check email logs and refer Target Column as below which indicates Email belongs to which case (record).

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Kavita Bhojane

[Meloper]

Hi, check sys_email.list and show the field "target" and "target_table"

With this fields you can find the mail related to your case.
In the Field "Type" you can check if the mail was "sent" or "received"

i hope that will help 🙂

[Maddysunil]

@Lukesh Agashe 

1. Navigate to the Case Record: Log in to your ServiceNow instance and navigate to the specific case record where you want to check the received email.

2. View Activity Log or Comments Section: Look for an "Activity Log" or "Comments" section on the case record. This is usually where system and user activities related to the case are logged.

3. Search for Email Entries: Scan through the activity log or comments section for entries related to email communication. ServiceNow typically logs incoming and outgoing emails as activities on the case.

4. Check Email Subject or Body: Once you find an email entry, you can typically view the email subject and body within the activity log or comments section. This will help you identify which email was received on the case.

5. Review Email Details: Depending on your ServiceNow configuration, you may also be able to access more detailed information about the received email, such as sender, recipient, timestamp, and attachments. This information can provide additional context about the email.

6. Also you can check email logs [system logs-emails]

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks