ignore - system generated comments in notifications

nameisnani
Mega Sage

‎02-15-2024 11:26 PM

Hi Team ,

 

When ever a new comment were added into the RITM , Then there will be notification is  trigger to the user . 

 

 

 

 

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perview of the email

 

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logs

 

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For every one hour notification is triggering 

 

 

Notification 

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The ' System generated comments ' we don't want send comments . Like this condition we want include here . 

 

can anyone please help me here . how to achieve this . 

 

Please provide screenshot , for better understanding .

 

NOTE :- We want restrict only system generated comments in the notifications.

 

I have tired adding this condition still email is triggering .

 

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can any one please me here

 

Thanks in advance 

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1 REPLY 1

Community Alums
Not applicable

‎02-17-2024 08:47 PM

Hi @nameisnani ,

 

- What trigger to add comment by system?

- After the comment added by system, double check if the Updated By of the record is actually system or login user?

- Is there any specific common content in the system's comment that you can utilize in the condition?

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