Can somebody help me with my requirement.
Assumptions:
- will not use the domain filter settings
- instance email address is available in the To field
- watermark is in the email body
I have been ask to ignore and do not process an inbound email if the sender's domain was not part of the original recipient of that email. The processor uses the email function in the record to send an email to external addresses (ORIGINAL recipients i.e. xxx@exampleDomain.com). However, if that email was forwarded to another recipients with a different domain (i.e. yyy@secondDomain.com) and then reply to that address the email be set to RECEIVED-IGNORE status and will never be linked to ticket record.
How can I implement this? I am hoping to either use Flow or the inbound email action script.
