Order of Variables and Variable Sets

[DeIvory Gordon]

Hello,  I created an access request and the Business Reason field originally came after the Location field.  I made a few changes, I don't think I changed the order, but now the Business Reason Field is after the "Requested By and Requested For fields".  The business reason field is a a part of a variable set, I cannot change its order because it is used by 500 other catalog items.  How do I get the business reason field to be the last field on the form?  Thanks!

[sreeram_nair · Accepted solution]

@DeIvory Gordon You can override the order of the variable specifically for this catalog item.

• Navigate to the catalog item where the Business Reason field needs to be reordered.
• Go to Service Catalog > Catalog Definitions > Maintain Items and open your catalog item.
• In the catalog item form, scroll down to the Variables tab (this shows all variables specific to this item).
• Locate the Business Reason field in the list of variables (it will display the variables inherited from the variable set).
• Adjust the Order value to a higher number (e.g., 1000) so that it appears after all the other fields.
• Save and Preview the catalog item.

[sreeram_nair · Accepted solution]

@DeIvory Gordon You can override the order of the variable specifically for this catalog item.

• Navigate to the catalog item where the Business Reason field needs to be reordered.
• Go to Service Catalog > Catalog Definitions > Maintain Items and open your catalog item.
• In the catalog item form, scroll down to the Variables tab (this shows all variables specific to this item).
• Locate the Business Reason field in the list of variables (it will display the variables inherited from the variable set).
• Adjust the Order value to a higher number (e.g., 1000) so that it appears after all the other fields.
• Save and Preview the catalog item.

[Juhi Poddar · Accepted solution]

Hello @DeIvory Gordon 

You can adjust the order of the other variables so that their order value is lower than the order of the variable set. By doing this, the variables in the variable set, including the "Business Reason" field, will appear after all the other catalog variables.

The variables within the variable set will maintain their relative order as defined within the variable set itself.

Let me know if you need further guidance!

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[faraaz]

Hi @Juhi Poddar

I am doing the same but variable set is still not appearing after the variables even after the order of variable set is higher than the other independent variables. Can you help?

Thanks,

Faraz

[Juhi Poddar]

Hi @faraaz 

Please share some screenshots of configurations you have done so far. Make sure the variable set is included in the catalog item.

Thank You
Juhi Poddar