Image field - update/delete buttons are lost after copying

Vinci
Tera Contributor

‎04-26-2024 01:11 AM

Hello.

I have this problem with copying image field (user_image) from one record to another. Buttons update/delete photo are present at the original record together with image (image 1), but after copying to another record, these buttons are gone and only image is present (image 2) . What should be the problem?

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harish_m04
Tera Contributor

‎09-23-2024 09:03 PM

hi @Vinci  Did you manage to find anything about this issue. I have the same issue as well. Please let me know if you have an update on this. 

 

Thanks

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Michael Starkey
Tera Contributor

‎10-31-2024 08:51 AM

Hey, this happens as when the copy UI Action is run, it copies everything, including the reference to the sys_attachment record. The update/delete buttons are removed as the new record isn't the "owning" record.

Outside of contacting SN support, you could try deleting the field's contents via a background script (there may be more than one field (there are 3 for the document template header logo..).

Probably good to test this in a pdi first..

 

Best of luck.

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