Image not show in servicenow HR case through email

[abirakundu23]

Hi All / @Ankur Bawiskar ,

We have one issue in here images are not showing through received email in ServiceNow. Its looks like below attachment only through email & HR case itself. Why its happening & how can we resolve for work around or permanent fix?

[Ankur Bawiskar]

@abirakundu23 

it means the images are not include properly in email body itself while configuring the notification.

please fix that first and then it will get resolved.

[Sandeep Rajput]

@abirakundu23 If these images are stored in sys_attachment table and you are referring to their URL in email's HTML then there might be some read ACLs which might be preventing the access to unauthenticated users.

Your best bet would be to either make these images inline by attaching them as an attachment on the email itself, or upload the images in db_image table and refer to their URL in email's HTML.

Refer to this URL to know more about db_image https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and...

[ChittepuR]

Hi abirankundu23,

Have solved the above problem ??