(Image Not Visible) does there exist any roles to view images?

[spracntgw]

Hi all,

I have a big problem.

Without admin, all users cannot view uploaded images (for example, logo).

Please see the 3 pictures below;

[Login Form]

[Homepage]

[Service Portal]

Recently we have configured ACLs, so maybe the ACL setting causes this problem....

(But Not all images aren't visible.)

Please give me your comment.

Best regards,

Tomoaki

[spracntgw]

It is only occurred when a user login for the first time.

[spracntgw]

We found the reason.

The logo picture which we uploaded is placed in one record of sys_properties.

Users without administrator have no right to read/write any records of sys_properties,

Hence logo is not visible without admin.

Are there anyone having same issue?

[Carl Fransen1]

We are having the same issue   - except it's always happening, not just the first login.

I think we'll log a ticket with HI as it seems to be an Istanbul specific issue.

Has anyone figured out how to fix - do we just give read access rights to the sys_properties table?

Thanks

Carl.

[Bhojraj Dhakate]

Hi Tomoaki,

Please Find Attachment.

If the user have a Company and company has a specific logo then you see the image in the banner.

User : Bhojraj

Company : ACME North America

Go to -> core_company -> upload Banner image

Upload UI16 Banner Image from same page

Whenever you login with user whose company is ACME North America. you will see comapny image in the banner frame.

I hope it will help.

Thanks,

Bhojraj D.