Image Not Visible in Email Client Template After Moving to Test Environment
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‎07-31-2025 03:16 AM
Hi Community,
I'm facing an issue related to image visibility in the Email Client Template after moving configurations from Dev to Test environment.
Scenario:
In the Dev instance, I created an image record and uploaded an image.
I used the image URL in an Email Client Template, and everything worked fine.
In dev environment When I clicked on the image URL (from the image record), the image displayed properly in the browser.
I then moved the configuration (including the image record and the email client template) to the Test environment.
Problem:
In the Test environment, the image does not appear in the email template.
When I open the image record and click on the image URL, it throws an error this page isn't available .
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‎07-31-2025 03:37 AM
Hello @ShreyaN21984755 ,
You can try below options because, when we move the configuration the image record from db_image is not captured in update set and you need to again manually upload it.
Option 1: Re-upload the Image in Test
- Go to the Image table (
db_image.list
) or Attachments. - Upload the image again manually in the Test environment.
- Update the Email Client Template to use the new image.
Option 2: Export and Import the Image Record
-
In Dev:
- Navigate to
db_image.list
- Filter for your image.
- Right-click the record → Export > XML.
- Navigate to
-
In Test:
- Navigate to the same table.
- Import XML record
Thank you,
Omkar
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‎07-31-2025 03:38 AM
did the db_image get captured in update set?
If not then it won't work.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader