Image Not Visible in Email Client Template After Moving to Test Environment

[ShreyaN50200787]

Hi Community,

I'm facing an issue related to image visibility in the Email Client Template after moving configurations from Dev to Test environment.

Scenario:

• In the Dev instance, I created an image record and uploaded an image.

• I used the image URL in an Email Client Template, and everything worked fine.

• When I clicked on the image URL (from the image record), the image displayed properly in the browser.

• I then moved the configuration (including the image record and the email client template) to the Test environment.

Problem:

• In the Test environment, the image does not appear in the email template.

• When I open the image record and click on the image URL, it throws an error or the image is not accessible.

[GlideFather]

Hi @ShreyaN50200787 

it seems like a glitch 😮

As a starter, please run for the ServiceNow triathlon:

• log-out,
• clear cache,
• log-in.

Is that picture linked by a name or by a sys ID?

• If by name, check if there is not a duplicate name,
• if by sys_ID check if it is correct one.

Verify for different users, different browser, incognito mode...

Eventually try to remove and add the picture again (if you have that powers in TEST).

Please keep me updated on your progress

[GlideFather]

Also, couldn't it be due to CSM scope? is the email template in that scope?