Images in Notifications not Rendering in Outlook

[Kiera Mears]

Hi All,

Trying to embed banners (images) into notifications and when received into Outlook (both my work environment as well as my personal email) the images don't display, with the error "The linked image cannot be displayed. The file may have been moved, renamed or deleted. Verify the link points to the correct file and location.".

Since this is happening both on work & email addresses, I don't think it's an issue with my firm's email environment (but may be wrong). 

Copy & pasting the image directly into the notification works, but this isn't best practice and doesn't render exactly how I want.  Instead, I've created a mail script (below) which is then being called on the Email Layout record:

Does anyone know what I'm doing wrong or how to fix this?

[Dr Atul G- LNG]

Hi @Kiera Mears 

Is this image visible correctly in the email preview within ServiceNow? If yes, then it’s likely an Outlook issue.

https://learn.microsoft.com/en-us/answers/questions/4663304/the-linked-image-cannot-be-displayed-the...

[Kiera Mears · Accepted solution]

After spending days on this before posting here, I've worked it out...! I had spaces in the name of the image so needed the "%20" in the mail script. D'oh!