User Activity
Hi All,Trying to embed banners (images) into notifications and when received into Outlook (both my work environment as well as my personal email) the images don't display, with the error "The linked image cannot be displayed. The file may have been m...
04-02-2025
Hello, Today we found an issue with one of our inbound action where it is set to activate if Recipient CONTAINS lis@OurOrganisation.com. This is how all of our inbound actions have always been set up and have worked without issue. However, today it ...
11-13-2024
Hello, When running reports on the types of users that raise tickets, e.g. reporting against their department, job title, location, etc., it shows the department that user is currently in, not what they were in at the time of logging the ticket. For...
09-06-2024
Hello,We have 'Comments added' / 'Your ticket has been updated' type notifications that send out the last 3 additional comments into an email to the end user. I have noticed with this, that in the example that IT Agent adds 1st update to the ticket >...
06-16-2023
Hello! We need to configure a notification (like a basic Out Of Office in Outlook) that sends between specific times. The idea is that if someone emails in at 8pm for example, they get the notification back to basically say "office hours are between ...
