iManage integration with Servicenow

[uma17]

Hi All,

I want to integrate iManage with ServiceNow using the Spoke provided by ServiceNow. I have gone through the ServiceNow doc provided for the same but I have some question around the access and response.

Does this integration take care of the below OOB once the integration is set up with the help of spoke.

1. Does it manage the access of the recipients permission to see the file ?

2. Does it pass back as part of response the link to the folder or file?

Thanks,

Uma

[MattiasJonsson · Accepted solution]

On docs, looking at the Spoke Actions, one can see that for:

1) The action "Update Document Security" looks like it can manage user permissions on a file

2) If iManage passes the link back, ServiceNow can parse and provide it in an action output. If you install the spoke, you should be able to verify this. Looking at the actions, it looks like that data is potentially there.

https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu...

If helpful or correct, please indicate so!

[uma17]

Hi Mattias,

I have question, any idea what would be the response from iManage on creation of the folder? Since I need to send the iManage Link of the folder back to the customer.

Thanks,

Uma

[MattiasJonsson]

I have no clue - but there are two potential ways to find out.

• The best way - find and check the iManage api documentation, if it's not there I would talk to iManage.
• Secondly, you can install the Spoke and see what it expects in terms of response and what output the steps provide, it might give you an answer as well.

If helpful or correct, please indicate so!