I have a requirement where I need to update the impact and urgency choice list values on the incident table . There are existing values for impact and urgency in the incident table starting from 1 to 4 with old labels. Now as per the requirement I need to update the new labels for them. In such cases, should I just update the label and keep the values as is so that the existing functionalities will not be impacted. or are there any other solutions ?
If the ask is to update the Labels you can simply update. Updating the values will need extra pair of eyes and work to be done, so better to restrict update of values.
@Sandhya23 In such a case, you should just update the label and not the value as the value might have been used in script includes, business rules or client scripts for the comparisons and your existing logic might break due to changes in the value.
If the ask is to update the Labels you can simply update. Updating the values will need extra pair of eyes and work to be done, so better to restrict update of values.
@Sandhya23 In such a case, you should just update the label and not the value as the value might have been used in script includes, business rules or client scripts for the comparisons and your existing logic might break due to changes in the value.
