impact of Australia upgrade on CSM Workspace

[EktaK]

Hello Everyone,

After Australia upgrade, OOB case ex- CS000******* has not Tabs/section coming in CSM Workspace. Details, TASK, SLA are missing on top view. But other cases who is not OOB , are have tabs/sections are available.

I noticed for OOB Cases ii is coming in right side as Related List. But i want it in as it is earlier.

Thank you in Advance.

[Ankur Bawiskar]

@EktaK 

some members have reported this I believe in past.

it looks like Australia feature.

see past thread

Case related lists not visible in CSM workspace 

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[Dr Atul - LNG]

Hi @EktaK 

This is expected behavior. ServiceNow has enhanced the CSM Workspace to provide a better user experience. As a result, if you have upgraded to the latest version of CSM Workspace, you may notice differences compared to the previous version, and the older experience is no longer available.

[Tanushree Maiti]

Hi @EktaK 

This is OOB behavior for a Australia instance. You are getting the the same which is Expected from Australia Instance.

Now if you are looking the same tab you used get , you have to go for customization.

[Anand__99 · Accepted solution]

Hi @EktaK ,

As other mentioned here this is an OOB functionality provided by ServiceNow in Australia release. However if you want to use the previous record page then you need to disable "Front-line Case page" record page from UI Builder "CSM/FSM Configurable Workspace" record.

Please note: The future updates to this page will be skipped if you disable this page.

Thanks

Anand