Impacted Services/CI related list in Change record not populating data for STD CHG. But data being populated for Normal CHG.

[Kingstan M]

Hello Team,

Impacted Services/CI related list in Change record not populating data for STD CHG. But data being populated for Normal CHG.

Please educate to fix this?

[Mahak2]

Hello

Suggested Steps:

1. Add Affected CI Related List to the Standard Change Proposal 

2. Add your Affected CIs to that list

3. Write a Business Rule (After Insert of a Standard Change) on the Change Request table (see below)

(function executeRule(current, previous /*null when async*/) {

//Add function to include Affected CIs
var stdP = new GlideRecord('std_change_proposal');
		if(stdP.get('sys_id', current.std_change_producer_version.std_change_proposal)){
var affCI = new GlideRecord('task_ci');
	affCI.addQuery('task',stdP.sys_id);
	affCI.addNotNullQuery('ci_item');
	affCI.query();
	while(affCI.next()){
	var	taffCI = new GlideRecord('task_ci');
		taffCI.initialize();
		taffCI.task = current.sys_id;
		taffCI.ci_item = affCI.ci_item;
		taffCI.insert();
	}
		}
})(current, previous);

Please try this and let me know if this works.

Mark ✅ Correct if this solves your issue and also mark Helpful if you find my response helped you in any way.

Thanks

[Kingstan M]

Well, Thanks for your response.

We are talking about Impacted Services/Cis (task_cmdb_ci_service). Is it?

Because the affected CI are populating but not the Impacted Services/Cis for STD CHG. Please see below.

[Mahak2]

Hello ,

I checked on my PdI. By default we can add the cis here by clicking on add button.

Also which data you are talking about , can you please explain?

Thanks