Impersonating a user added a comment but in email notification it is showing comment added by system

[Amol Pawar]

Hi All,

I have created a notification when someone rejects a request. While rejecting he needs to add a comment. In the email notification, I have added in the email body as ${comments} and it's working fine but it's not showing the user's name in the activity log. It's showing as 'System'.

Please help me to understand why this is happening and how can I get their user's name who added a comment?

Thanks in advance,

Amol

[Peter Bodelier]

Hi @Amol Pawar.,

Can you share how you are inserting the comment now?

[Ankur Bawiskar]

@Amol Pawar 

is the request rejected via some scheduled job or flow?

what happens when someone actually rejects it and add comments? it must be showing correct user name there

[Amol Pawar]

Hi @Peter Bodelier and @Ankur Bawiskar ,

Thank you so much for your reply. I'll try to explain with the help of below screenshots:

I have created UI actions to reject the request in the portal view, where if comments are empty then it will show an error as comments are mandatory. They can approve the request only if they add something in the comments field.

Then I have added a comment and saved the form. In the activity log it's showing System.

Here one thing I wanted to mention is 'Comments' field is of 'full string' type which I have to create since first there was a comment field in the form of 'Journal Input' type. But when I added an 'Activity Log' in the form because that was a requirement, that comment field(journal input) was not visible at the top. It was visible in the activity log itself.

If I add a comment in 'Activity Log' itself, then it shows the correct user name instead of 'System'.

Then why the same not happening for my custom 'Comments' field of 'full string' type?

Thanks,

Amol

[Amol Pawar · Accepted solution]

Hi @Ankur Bawiskar and @Peter Bodelier ,

Thank you for your reply and efforts.

I created a flow to clear the custom comments field and copy its value to the Journal input field. So, in that flow, I have updated flow property and it worked.

"Run as: User Who initiates the session". Now it's showing user name who add a comment in the request.

Thanks,

Amol