Implementation in a Incident Table
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04-03-2025 12:44 AM
Hi,
In a incident form, based on impact and urgency , the priority field changes right. Can anyone explain me how this is implemented?
TIA
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04-03-2025 12:56 AM
Hi @Nandhinisri
In this video, i cover this.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-03-2025 02:21 AM
Hello @Nandhinisri
It is "Data lookup definition". I can give a brief of step by step process, as I have created a custom matcher table and fields which populate exactly like priority does.
1)So first create a custom table which extends from "dl_matcher" table - MUST otherwise won't work.
2)Now, here create the fields which you want as matcher as setter.
3)Create the number of records as combination of records, like below take the reference from matcher table of priority -
4)Once you have created everything above, go to "Data Lookup Definitions" - here create new record. Select the above "custom matcher" table you created as matcher and source table as source -
5)Then in matcher and setter fields, just populate the fields. Like in Matcher - populate the depending on field, and in setter the field that you want to populate depending on values of matcher fields.
I hope this whole explanation answers your query in detail.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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04-06-2025 08:44 PM
Hello @Nandhinisri
Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE