I am trying to create flow designer whenever an email comes from a particular email address it should create incident based on the email content. I used trigger as inbound email and condition as Subject contains "Some text" (as we dont have from field). Then, in the if the condition, I used from address with the email id which is required.
But, I dont have any emails from the particular email id in the exisitng email logs, I created email manually and tried to test flow but if condition always executes as false.
I believe there is no from column in the sys_email table.
Please help.
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@divyadhanda I think it's an issue in the Community not from your end.
Anyways, this is a PDI or non-PROD environment, right. The incoming emails might be disabled, check for Email properties and Email diagnostics and let me know what's there.
If the emails are enabled (be cautious about it), then you can send emails to that platform with this convention:
Given my PDI is https://dev378178.service-now.com
the email address is dev378178@servicenow.com
Have you sent your email to such address? or you simply created an email record in the logs?
__EDIT__ attaching screenshots:
My query is, i need to map the from address to the email from address via flow designer. my trigger type is inbound email. But this if condtion is always evaulated as false.
