CI State for Hardware Status and Install Status

[Jeck Manalo]

Hello Everyone,

I have question about cmdb.

I see that in this table alm_hardware when I change the state of any record on this one, it will affect the install_status  in table cmdb_ci and also the hardware_status in cmdb_ci_computer. 

Usually our team changing the status in cmdb_ci_computer. once we change the status in this table its not affecting the alm_hardware and cmdb_ci.

Is there a way to make it as vice versa, which means everytime there is a changes on any table it will affect the state of each table. I see this OOB (AssetAndCISynchronizer)

448432

[Sohail Khilji]

Hi @Jeck Manalo,

This sync is been controlled by business rule, instead of modfying the ootb BR, you can create a new BR which manages to synronously updated vice versa. I hope  this helps..

[Jeck Manalo]

Hello Sohail,

May I know what is the OOTB BR for this one ? 

Thanks.

[HrishabhKumar]

Hi @Jeck Manalo ,

This is an expected behaviour. For Hardware Classes ServiceNow tends to focus on Hardware status, rather than install_status and you don't see a sync in install_status form CI to Asset.

You can try to change the "Hardware status" in the "cmdb_ci_computer" table and you'll be able to the change in alm_hardware table.

If you want to create this install_status sync, you might wanna write a custom Business Rule or Flow for that.

Check this community thread referring to a kb article for the same : https://www.servicenow.com/community/itom-forum/ci-install-status-sync-to-asset-state-not-working/m-...

kb article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717902

Thanks.

Hope it helps.

Mark it helpful and accept solution if my response turns useful😊