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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Developer blog Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Developer blog Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Developer forum How to Create Customer Contact Record with SCIM Hi Community. My application would like to create cust... Read More Developer forum Unable to set collaborators in Demand from a business rule I'm am trying to popul... Read More Developer forum GRC/IRM plugins not appearing in Application Manager on Zurich PDI Hello everyone, I'm wo... Read More Developer forum Built the same ServiceNow agent three ways, native, external MCP, interactive. Here's what changed. Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More ServiceNow University Community Events Office Hours Live with Frances Frei — What Great Coaches Do (APAC) Register Here! Each 60... August 14, 2026 3:00 AM https://themorrissgroup.zoom.us/meeting/register/6VeTfUjYQp-udnJR5qRVzA#/registration Read More ServiceNow University Community Events Office Hours Live with Frances Frei — What Great Coaches Do — w/ Anne Morriss (AMS) Register Here! Each 60... August 14, 2026 9:00 AM https://themorrissgroup.zoom.us/meeting/register/a3sr8CnvTKOT_VOfLYJQOg#/registration Read More Federal and U.S. Public Sector SNUG ServiceNow AI Summit - Dallas ServiceNow AI Summits are free two-day events where you can turn curiosity into cap... August 17-August 18, 2026 6:00 AM Irving Convention Center at Las Colinas, West Las Colinas Boulevard, Irving, TX, USA Read More HAM events Dallas Learning Lab: Zero Asset Blind Spots: Total Asset Visibility with AI Looking to get hands-o... August 17, 2026 6:00 AM Read More SPM events Dallas Learning Lab: Autonomous IT: Your Roadmap to Zero Looking to get hands-o... August 17, 2026 7:00 AM Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

 Learn More Application Developer You’re an innovative thinker who tackles technical issues originally and creatively. You see possibilities and trust your limitless problem-solving imagination. Learn More Technical Project Manager You love planning, managing, and executing technical projects on-time and on-budget, and work with technical teams and business leaders to ensure project success. Learn More
Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Activity in Developer

Convert an RITM to an Incident

***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...

  • Article
  • Multiple Versions
  • Scripting and Coding

Log a Service Request via Virtual Agent with guided questions

The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...

  • Question

Guided Tours on WSD Reservations

I'm attempting to build a guided tour for our Room & Desk booking system using WSD. It works fine on wsd_search but after selecting a space to reserve and navigating to wsd_reservation, I get the tour abandoned message.  I assume this is something to...

  • Question

Unable to set collaborators in Demand from a business rule

I'm am trying to populate the Collaborators field in a Demand using a script include and business rule, but it doesn't get populated and I don't know why. For those who may not use Demands, the Collaborators field is a list of users who are collabora...

  • Question

GRC/IRM plugins not appearing in Application Manager on Zurich PDI

Hello everyone, I'm working through a training course that requires activating the GRC applications on a freshly provisioned Personal Developer Instance (Zurich release). It's been over 24 hours since provisioning, and I'm not able to locate any GRC ...

  • Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

  • Article

Deep Dive Into Normalization Data Services - Company Normalization

Hello,While exploring about Company Normalization capabilities, found there are hidden secrets with not all details documented within ServiceNow docs on how the design for Normalization data services work.  What are Normalization Data Services? Norma...

  • blog
  • Best Practices
  • Instance Configuration
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