Developer

Customize message omit for attachment size exceed the property

In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are ask...

Question

How to trigger an event after a certain duration using flow?

How to fire an event in flow after 24 hours when the manager of an employee has not responded to the approval request?

Question

CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

Question

Handling Special Characters in Scripted REST API Payload

Hi,I have created a Scripted REST API to generate requests in ServiceNow. However, when special characters are passed in the payload, the field values are stored as encoded entities such as à, ', &, etc.Currently, I am using the followin...

Question

How to add stop condition in SLA

Hi everyone,I need help configuring an SLA stop condition.In the sn_grc_issue table, I want the SLA to stop when the Follow up date is less than or equal to 7 working days.The Follow up field is a date field.Could someone please guide me on how to ac...

Question

changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

Question

Automating Microsoft Entra (Azure AD) Group Membership from Catalog Item Based on Checkbox Selection

Hello Community,I am working on automating Microsoft Entra (Azure AD) group membership assignment from a Service Catalog request and would appreciate guidance or best practices from the community.Current SetupI have a Service Catalog item titled “EFB...

Question

Resolved! UI Builder client script is not running on page load

Hi all, I am working in UI Builder, trying to set up a client script to set the visibility of a few buttons on the form. I have my client script bound to the "Page Ready" event on the page so it will behave similarly to an onLoad client script in the...

Question
Now Experience UI Framework

Flow Designer: Subflow marked as complete in parent flow before subflow execution finishes

Hi everyone, The flow below loops through the selected resources then calls an Azure Account Access subflow within a Do the following in parallel block. The wait for completion option is intentionally not enabled on the Azure Account Access subflow, ...

Question

Embedding E-Signature into Existing PDF Attachment on Incident

Hi Team,Is it possible in ServiceNow to embed a user’s e-signature (drawn or typed) directly into an existing PDF attachment on an Incident record, and update the same attachment with the signed document instead of creating a new one?I am currently u...

Question

25 prompts on build agent PDI

Hi, I have just started testing the build agent on my PDI and thought you get 25 user prompts per 30 days however I seem to be limited to 10. I have the plugin installed and it says it should be 25 so how do I get more?

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

CSDM for future implementations

Hi Team,I am trying to align CMDB with CSDM framework , I have created business capability, business service, business offerings , application service and linked CI's manually.OOTB incident is displaying only service , offering but I have added a cus...

Question

Making customization in Widget

Hi Everyone,I have created a custom widget that displays a list of Incidents. Now, I want to show the variables (coming from a Record Producer) inside this widget as part of the list (e.g., as a column). Currently:The Incident record is also creating...

Question

How to filter knowledge bases in "Knowledge article template selector" in Agent workspace ?

Hello, I’m having trouble filtering the Knowledge Base list in the Knowledge Article Template Selector within the child table of kb_knowledge in Workspace. I want to display only specific, relevant knowledge bases based on the selected child table.At...

Question