Import and Export record

[Sachin G K1]

Hi All,

I want to export record from prod to dev, but i dont have write access to that record in prod so export xml is disable in prod.

How can i export this record to dev. I tried Excel but it not capturing all the fields in record and its copying fields which are present in only list view.

Kindly suggest how can i export this record from prod to dev.

Thanks in Advance

[Ravi Chandra_K]

I haven't done this before. you can try.

https://developer.servicenow.com/blog.do?p=/post/exporting-data-with-sys-ids/

https://developer.servicenow.com/blog.do?p=/post/importing-and-exporting-json-in-jakarta/

Please hit the thumb and Mark as correct if it helped!!

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K]

Hello @Sachin G K1 

Any feedback on my reply? were you able to do this?

please mark the answer as helpful and correct if it helped!!

Kind Regards,

Ravi Chandra.

[Sachin G K1]

i tried json, actually all data gets export and import to new instance except sysid. While doing mapping field in import set, i am not able to match sysid between source and target table. Sysid field is showing up for source table but there is no Sysid field showing for target table to match.