I have integrated with Jira and i im using an import set/transform map to the incident table. I am coalescing on the Number field as i am storing the number in Jira. I am bringing over the comments in jira and transforming to the work notes section. However i am finding that even though no changes have been made, no new comments, nothing new entered on the Jira side, the work notes keep updating with the exact same comment. Shouldn't the record be ignored if no new update have been found?
Scheduled job i am running to get the info from jira
try {
// this will Call the REST Message
var r = new sn_ws.RESTMessageV2('Jira', 'GET-2');
var response = r.execute();
if (response.getStatusCode() == '200') {
var responseBody = response.getBody();
gs.log("REST Call success");
//this will parse the Response
var parser = new JSONParser();
var parsed = parser.parse(responseBody);
var z = parsed["issues"];
//Parse Issues and save to variable "z"
for (i = 0; i < z.length; i++) {
//this should create a new record on each loop
var gr = new GlideRecord('u_jira_incident');
gr.initialize();
//Map JSON fields to web service table fields
gr.u_description = parsed.issues[i].fields.description;
gr.u_status = parsed.issues[i].fields.status.name;
gr.u_key = parsed.issues[i].key;
gr.u_summary = parsed.issues[i].fields.summary;
gr.u_servicenowurl = parsed.issues[i].fields.customfield_11001;
gr.u_team = parsed.issues[i].fields.customfield_10108;
gr.u_key = parsed.issues[i].key;
gr.u_project_id = parsed.issues[i].id;
gr.u_comments = parsed.issues[i].fields.customfield_10816;
/*Uncomment for debugging
gs.log("ISSUE being sent to the map: " + parsed);
*/
gr.insert();
}
}
} catch (ex) {
var message = gs.info();
}
