Import Sets stuck on Loading state
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‎05-07-2025 10:23 AM
Hi,
I have a requirements to import the data to my custom table using the Inbound action where table is Data source.
The files coming from other application are sent to Servicenow and it was captured by my Inbound action.
The problem is my Import sets is stuck in "Loading" state.
It will work if I made a copy of the excel files and sent to Servicenow but won't work if I downloaded only the file and send it back to Servicenow.
Does someone encounter this issue and how to solved this?
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‎05-08-2025 12:08 AM
What is the difference between the two files? When you make a copy, does anything change in the formatting?
Did you check the logging to see if the import is encountering any issues?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎05-14-2025 06:30 AM
No changes on the format and no error on the import logs. I only save another copy with different file name.
It works with CSV file coming from other application with no need to download or save a copy.
I don't know the reason on the excel file.
