Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...
Hi Team, We have multiple ATFs failing with below message, any idea what the issue is? And it seems to work some time and fails other times, even though the steps remain the same. Click a UI ActionThis step failed because the client error 'Uncaught R...
Hi, I have a requirement where I need to display the response headers from the JSON payload. I am implementing it in virtual agent. Scenario is:1. Flow designer makes outbound rest call and stores the entire response body in a script variable 'respon...
I have a widget where i already checked follow element but it is still not following the dashboard filter. Upon checking the indicator source, the facts table in source segment is getting from Metric[metric_instance] table. Is it a servicenow limitat...
Hi everyone, I am facing an issue with a Scheduled Job that is creating multiple RITMs, even though the query on my custom table returns only 2 records. Use case I have a scheduled job that queries the u_surveyor_regulator table to identify contingen...
Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...
BackgroundServiceNow's Service Portal supports Multi-Row Variable Sets (MRVS) on catalog item pages. Out of the box, each row provides two actions: an edit (pencil) button, and a remove (x) button.In a recent project, we had users who needed to add r...
I have a requirement in Catalog item, based on the values selected in the field Request type=Access-data for reporting and dashboard and Type of data = Real-time data , I have to hide the below mentioned :Of these, first 3 I am able to achieve with a...
Hello Community,I am using a ui interaction with a declarative action,When the Declarative action is clicked a modeless dialog - form opens , I want to pre-populate the additional comments in the dialog , How can I achieve this using the query?
Is there a setting that I can get rid of the count for this scripted list menu?
I want the variable data that i have on the ritm to show up on the catalog task as well. is there a way to do so? I have a the same template and variable names set but its not showing up. and here is the flow for the task creation, it uses ...
Hi all,If an RITM is raised and if it is pending for approval, The end users also want to see who the approval is pending with, like the approvers name in Portal. I have checked many KB articles and I didn't find any proper solutions.
I have a repeater that displays approvals that have been requested but not yet approved. I want to display the approval in a card, but I'm having trouble "dot-walking" to the short description of the task that needs approval. In my case, the approv...
Hi Experts,I recently created a variant for a page in Service Operations Workspace for Admins by using Audiences and a custom View, and then applied that view to the variant. After this setup:Fulfillers can see the data relevant to themAdmins see adm...
Hi, We have a requirement for a customer that wants to use their own custom font they have created themselves - which means its not a google font, or available from adobe typekit or anything else. A 100% custom font, we have locally. At first i tri...
