Hi Everyone, I am integrating two ServiceNow instances using the Remote Instance Spoke. Setup: * Using the default parent connection alias* OAuth 2.0 Authorization Code grant* Token generation successful* Token is active and not expired* Redirect URL...
hello, everyonei created an SLA shared between two custom groups. it is triggered depending on the priority of the incident. however, when i try to test it by changing the priority, the assignment group i previously set to either of the two custom gr...
How can I check which licenses are available for my ServiceNow instance?
hello everyone,When to use c. and $scope in service portals scripting?
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features:Send Back ...
Hi Team, We're planning our ServiceNow modernization roadmap. Current status:Still on UI16 + Service PortalUpgrade to Brazil this year endTwo questions:What is the official end-of-support date for UI16?Will SOW eventually become mandatory for ITSM, o...
Hello Team,My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution. Thank you very much in advance. Rajan
Hi everyone, Im trying to make a client script, that will change the fields "email" and "country" when the "assigned_to" changes.Im doing a Client Script "OnChange()", calling a script include, I will leave the code that Im using bellow.Script Includ...
Hello ServiceNow Community,I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:"We were unable to assign an in...
I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...
Olá! Eu venho tendo problemas para abrir minha PDI. Eu utilizo minha PDI para treinamento tive problemas e tentei o reset an Wipe Instance , já tentei o Refresh e não funcionou. Agora conforme imagem está em listeb de espera, mas já faz semanas.
Hi Community,We have an application published on the ServiceNow Store that is in use by our end customers. However, for one specific customer, we are facing a puzzling issue that we are unable to debug.We have custom tables created in our application...
Hey I created a Demo Playbook in the Playbook Designer and set the table to my custom table and the trigger as the Record is created. I also edited the UX Menu Config for the CSM / FSM workspace to add the Content tree items and linked them to the Se...
Hi All,I have been using before update business rule with the below code:Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys...