how to disable rename link of attachment file on form header
Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!
Forum Posts
Dynamically retrieving the approver user in ATF and impersonating them
Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...
How to create system notification where notification should go to specific users?
Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...
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How to transfer variables from RITM to Provider Task in ServiceBridge?
Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...
Need assistant with report on Incident reassignment counts
Hello Community,I want to create a report on the Incident table that shows how many times each individual incident was reassigned between certain types of assignment groups. My requirement:1. We have multiple assignment groups that start with XYZ (ou...
On Hold duration calculation
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
Set Impact based on service
I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if ...
Resolved! GlideRecord Update/Insert puzzle.
I'm a bit stumped by this. I have a tool to copy records from the PRD instance to the QA instance. The code is getting records via the table API into QA, then I set the sys_id from the PRD instance using setNewGuidValue() then check if the record ex...
Email configuration
We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...
Trying to get through the first couple learning modules but UI is totally different.
Hi all, I'm new to ServiceNow, (SN), and excited about it. But as I go through the beginning of the lessons, I've been continually roadblocked by the inability to find what the lessons are talking about. ChatGPT just runs me in circles telling me to ...
Run Script or Maybe Trigger Event from UI Builder BUTTON Component
Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...
Missing link: Convert UI policy to data policy
The link "Convert this to data policy" is not showing up for me in the UI policy formRun scripts is unchecked Global checkbox is checkedUI policy actions are all set to leave alone Please send tips! Thank you
NeedIt option Not available in the All menu of ServiceNow browser window (not Studio) - PDI
Hi everyone,Question 1I am trying to do the exercise "Create the NeedIt Request Type Options Client Script" from the SNOW Developer training. When trying to proceed with the step 1.a. as shown in screenshot, figure 1 below, the option NeedIt is not a...
how to make Datalookup Matcher tables available regardless of scopes
Hi All,I would like to make OOB Datalookup Matcher tables available regardless of scopesFor that I did below thing1. allow_tables:dl_problem_priority:dl_u_assignment:dl_u_priority2. tableChoicesScript=AccessMatcherTablesI want to make available this ...
