In an email inbound action using CartJS() to order from a specific user's cart.

[Ilo Gassoway]

I am building an inbound action to take an email from one of our automation tools and order a catalog item. in the email is the manager who I want to order the item from. However even if i add the setRequestedFor it still shows the email address ordered the item.  Suggestions?

//get Employee Object
var employeeCorpID = email.body.corpid;
var employee = new GlideRecord('sys_user');
employee.get('user_name', employeeCorpID);

//get Manager Object
var managerCorpID = email.body.manager_corpid;
var manager = new GlideRecord('sys_user');
manager.get('user_name', managerCorpID);


//order Item
var cart = new sn_sc.CartJS();
var item = {
    'sysparm_id': 'fd79407b1b95da10d40e2f05604bcb87',
    'sysparm_quantity': '1',
    'variables': {
        'submitted_by': manager.sys_id.toString(),
        'requested_for': employee.sys_id.toString(),
        'title': employee.title.toString(),
        'email': employee.email.toString(),
        'location': employee.location.toString(),
        'department': employee.department.getDisplayValue().toString(),
        'phone': employee.phone.toString(),
        'actions_needed': email.body_text
    }
};
var cartDetails = cart.addToCart(item);
cart.setRequestedFor(manager.sys_id.toString());
var checkoutInfo = cart.checkoutCart();
var req_id = checkoutInfo.request_id;

[Ilo Gassoway]

It would be nice if the cartJS api could allow it like the old cart api could. I am just trying to catch it before communications go out.

[DrewW]

Emails are triggered by the event processor so it unlikely that the code will run so slowly that the event processor finishes before you code.

But I agree that it would be better to set the value as its created.

[Sumanth16]

Hi @Ilo Gassoway ,

Please refer below thread:

https://www.servicenow.com/community/developer-forum/cartjs-order-2-items-via-inbound-action/m-p/134...

Please hit like and mark my response as correct if that helps.

Regards,

Sumanth Meda

[Ilo Gassoway]

This doesn't seem to answer how to select a cart for a specific user.