In Email Notifications 'Message HTML' not visible

sk59
Tera Expert

‎08-09-2023 05:41 AM

Hello All,

 

In Email Notifications under What it will contain tab 'Message HTML' is not visible even in Advanced view.

This is visible for some users and not for others. Kindly suggest what might be the issue.

 

Thanks in Advance.

 

0 Helpfuls
  • 488 Views
4 REPLIES 4

Sagar Pagar
Tera Patron

‎08-09-2023 05:47 AM

Hi @sk59,

 

Have you checked users has the right access to see the records or notification details?


If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

The world works with ServiceNow
0 Helpfuls

Mohith Devatte
Tera Sage
Tera Sage

‎08-09-2023 05:47 AM - edited ‎08-09-2023 05:51 AM

@sk59 Hello,

 

What are the roles give to those users who are not able to see?

Because only users with admin right can see that field 

Please check if they are admin 

Hope this helps 

Mark my answer correct if this helps you 

Thanks

0 Helpfuls

sk59
Tera Expert
In response to Mohith Devatte

‎08-09-2023 05:56 AM

They are able to see all the fields on the Email Notifications except Message HTML field. They are delegated admins

0 Helpfuls

Mohith Devatte
Tera Sage
Tera Sage
In response to sk59

‎08-09-2023 06:04 AM - edited ‎08-09-2023 06:13 AM

@sk59 

 

i think for delegated users it gives permissions to only 

1. Approvals
2. CC Notifications
3. Task Assignment
4. Meeting Invites

There is no role assignment 

0 Helpfuls