In ESC portal additional details are showing but not showing the details for RITM & Incident.

aaaddwwwws · 56m ago

I have checked standard ticket configuration on production instance & compare to test instance.(Its working on test instance).

So kindly help to resolve this issue.

Dr Atul G- LNG · 55m ago

any screenshot?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Ankur Bawiskar · 38m ago

@aaaddwwwws

so any config difference you found?

is it not showing for admins as well in PROD?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

aaaddwwwws · 19m ago

No difference found.

aaaddwwwws · 15m ago