In flow designer additional message I selected a trigger

[gautamvarma]

Hi All,

In flow designer additional message I selected a trigger - (Record Created or Updated➛Incident Record➛Additional comments) in additional comments work notes are coming in my teams channel but the work notes are coming continously I want line to line between each work notes. I have attached image for reference please help  me out.

Thanks,

Ram

[Allen Andreas]

Hi,

That will grab all the past comments and just put them altogether as you've seen. Work notes are separate from Additional Comments. In any case, you would need to use script there and then add a line break after each comment such as by using getJournalEntry and then splitting it by \n.

[gautamvarma]

Hi Allen,

Can you please share me the script. I am new to ServiceNow.

Thanks,

Ram