The CreatorCon Call for Content is officially open! Get started here.

In flow designer ask for approval if approver is common approval is only triggering once

jagabandhu padh
Tera Contributor

Hi Team,

 

I am trying to do one approval flow through flow designer . where i am passing rules like this ApprovesRejectsAnyU[user1,user2] & ApprovesRejectsAnyU[user1,user3] where my expectation was user 1 should come 2 times in approval list but actually it is coming only once in the approver list . to overcome this i tried "do the following in parallel" but there also  approval is triggering and the user is coming only once in the list . My requirement is both the approver list should trigger simultaneously and the common user should present in the approver list .

 

Thanks 

Jaga 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@jagabandhu padh 

Out of the box it will add only 1 record.

Example: even if same user is member of 2 groups and you send approval for both the groups; it will create only 1 approval record even if user is member of both the groups

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

jagabandhu padh
Tera Contributor

Hi @Ankur Bawiskar ,

 

Is there any way we can do this requirement .

 

Thanks 

Jaga

@jagabandhu padh 

I would recommend to keep it to OOB.

Please inform your customer about this platform feature. It makes sense keeping only 1 approval record for 1 user for same approval

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

I have tried to create it in my PDI which is in Vancouver and used "do the following in parallel" flow logic and after that can see user 1 is coming twice now but have to check more on it .

 

Thanks 

Jaga