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03-21-2026 02:34 AM
In Flow Designer - Catalog Item name is showing twice in the 'Get Catalog Variables Action' step like below
Under Actions - Get Catalog Variables from Digital Services Access request from Digital Services Access Request
catalog Item name - Digital Services Access request
name is proper in the Catalog Item record.
How to rename it /fix this ?
Solved! Go to Solution.
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03-21-2026 03:48 AM
Refresh the flow once and try adding the same step again in the flow.
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03-21-2026 03:15 AM
Can you try the same in incognito window/private browser , if same thing is coming, share the screen shot.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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03-21-2026 03:31 AM
It is showing the same even in incognito mode. does system cache helps?
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03-21-2026 03:33 AM
Check if you have 2 different catalog items with the same name, inactivate the one which is not required so it doesn't show up in the list.
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03-21-2026 03:38 AM
no there is only one catalog item existing.
