in incident personalization list is not working

sinu2
Tera Expert

‎07-10-2025 09:04 AM

In incident form, when a user try to personalize list under outage section it is not working, EVen for admin also when we try to adjust list it is not changging and keep old list only.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-10-2025 09:06 AM

Hi @sinu2 

 

Any screenshot what is not working?

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Vishal Jaswal
Giga Sage

‎07-10-2025 10:24 AM

Hello @sinu2 

In the Roles (sys_user_role) table, you will find role name "personalize_list" which needs to be added for every user.

VishalJaswal_1-1752168194470.png

Follow the steps mentioned below and it should work as expected

VishalJaswal_0-1752168108695.png

VishalJaswal_2-1752168235719.png

 


Hope that helps!
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