in incident table how to list all the groups where caller is part of that group

vinod_16
Tera Contributor

‎03-15-2025 03:32 AM

you need to add a reference field (groups ) in the incident table and when you select the caller and after saving that when you click on groups search icon it should only display the groups where the user is part of and i am using a business rule for this and requirement is need to do it server side only.
anyone help me out.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-15-2025 12:21 PM

Hi @vinod_16 

Mate, why do you want to see the caller group? The caller is typically the end user, and they don't have any role or group associated with them. So, what's the purpose of seeing the caller group?

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vinod_16
Tera Contributor

‎03-16-2025 04:33 AM

In incident table we have caller field right when we select that it should show only the related groups like suppose abel teutor is in itil and itil_admin the groups effected field should display these groups to be selected.

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