in knowledge article insert button not able to see on the form

sinu2
Tera Expert

‎07-21-2025 02:57 AM

Hi

 

I am admin but when i open knowledge article i could not able to see "insert" button. How to enable it?

 

Thanks

 

 

 

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13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-21-2025 03:07 AM

Hi @sinu2 

Enable this property, but please note that it’s a global change—once enabled, the 'Insert' button will be available for all users.

 

DrAtulGLNG_0-1753092375893.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎07-21-2025 04:28 AM

Hi @sinu2 

Did you check this property?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sinu2
Tera Expert
In response to Dr Atul G- LNG

‎07-21-2025 04:34 AM

could you please send me the exACT system proprty name. i did not find with the name contains insert.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sinu2

‎07-25-2025 07:52 AM

Sorry missed your reply. Make this property true.

 

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sys_properties.do%3Fsys_id%3Dae706e530a96001a00120cb31709c1d6%26sysparm_record_target%3Dsys_properties%26sysparm_record_row%3D2%26sysparm_record_rows%3D2%26sysparm_record_list%3DnameSTARTSWITHglide.ui.ad%255EORDERBYname

 

DrAtulGLNG_0-1753455107356.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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