in knowledge article insert button not able to see on the form

[sinu2]

Hi

I am admin but when i open knowledge article i could not able to see "insert" button. How to enable it?

Thanks

[Ankur Bawiskar]

@sinu2 

was this working fine earlier?

Did you recently upgrade?

Did you debug ACL?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sinu2]

yeah after upgrade it is not showing inser button on top right of the form. This is an incident reported by user. In prod the button is not showing but in lower environmrnts the button is showing. Please guide how to enable? 

[Ankur Bawiskar]

@sinu2 

then you need to compare the roles etc for that person.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sinu2]

even for admins also button not appearing

[SumanthDosapati]

@sinu2 Are you not able to see the insert option in all the table forms or only in KB?