In onchange client script I'm unable to hide Container start

Sirri
Tera Guru

‎03-18-2024 01:24 AM

Hi All,

 

I'm unable to hide  container start when onchange of field. I I have written the code onchange client script I'm getting the alert as expected but it is Unable to hide the container start.

 

please let us know why this is happening .

for more details please find the attached document.

 

Thank you

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anshulgupta007
Tera Contributor

‎03-18-2024 01:34 AM

hi Sirri,

 

may be there are mandatory fieldls exists within the container and hence client script is unable to hide the container and fields within it.

Before hiding container with g_form.setDisplay('variable',false) API, make sure, the mandatory variables within the container are set as non-mandatory via g_form.setMandatory('variable',false) API.

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Maddysunil
Kilo Sage

‎03-18-2024 01:40 AM

@Sirri 

Please check this link for root cause:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745114 

 

 

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Thanks

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