In Order Guide 2nd RITM Should Create after 1St RITM closed Complete

Community Alums · ‎12-15-2023

Hi All,

I have a requirement where in the order guide after ordering two RITMS are generated and customer wants that RITM "xyz" is opened/initiated only when RITM "abc" is closed completed.

I dint have any idea, how to achieve this, can somebody please help me on this.

Thanks,

Priya

Dr Atul G- LNG · ‎12-15-2023

Hi @Community Alums

Are you and Mani60 is working for same client 🙂 and a few seconds back got same issue

You can use sequential Order guide way.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage...

https://www.youtube.com/watch?v=Plj1BA0D3Xs

https://www.servicenow.com/community/developer-forum/order-guide-create-the-second-ritm-only-after-first-ritm-is/m-

https://www.servicenow.com/community/developer-forum/order-guide-start-the-second-ritm-only-after-first-ritm-is/m-p/1892051/page/2

p/2764192/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExRNkhVSk5HVktIQkk1fDI3NjQxOTJ8U1VCU0NSSVBUSU9OU3xoSw#M1063850

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Dr. Atul G. - Learn N Grow Together
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