In PDI service catalog created not visible in employee center

ServiceNow Use6
Tera Guru

Hi,

 

I created a service catalog on my PDI but it is not visible in ESC. Kindly help.

 

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2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Did you check if the catalog is properly mapped to the topics or in the portal?

 

https://www.youtube.com/watch?v=gfHwOqIOUoc

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

ServiceNow Use6
Tera Guru

Hi @Dr Atul G- LNG,

That worked perfectly, alternatively we can do. I removed what is said in the video and tried this.

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View solution in original post

5 REPLIES 5

Harish Bainsla
Kilo Patron
Kilo Patron

Hi @ServiceNow Use6  check below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122620

if it helps you mark helpful and accept solution 

ServiceNow Use6
Tera Guru

Hi @Harish Bainsla,

 

Still no luck.

 

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Regards

Suman P.

Dr Atul G- LNG
Tera Patron
Tera Patron

Did you check if the catalog is properly mapped to the topics or in the portal?

 

https://www.youtube.com/watch?v=gfHwOqIOUoc

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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How to add a catalog item (or knowledge base article) to the ServiceNow Employee Center using Taxonomy Connected Content. If your catalog item does not appear in Employee Center, make sure it is associated with a catalog.

ServiceNow Use6
Tera Guru

Hi @Dr Atul G- LNG,

That worked perfectly, alternatively we can do. I removed what is said in the video and tried this.

9.jpg