Servicenow to neom integration using Flow designer

MeghaM
Tera Contributor

‎06-12-2025 12:11 AM

Hi all ,

I have integrated ServiceNow and Neom using OAuth and webhooks. The integration is set up successfully. For testing bidirectional data flow, we're using Flow Designer. A main flow is created to send data from ServiceNow to Jira (including issue creation), and a subflow handles data flow from Jira to ServiceNow. While some fields are successfully flowing from Jira to ServiceNow, data is not flowing back from ServiceNow to Jira.

Can you help me with the approach .
Thanks in advance.

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Vishal36
Mega Guru

‎06-22-2025 11:08 AM

Hi @MeghaM, 

If your Jira or Neom updates aren’t syncing back to ServiceNow, here’s what to check:

  • Field Mapping
    Misconfigured mappings can silently block updates. Fixing this ensures critical data flows both ways, keeping teams aligned.
  • Trigger Setup: If flows aren't auto-triggered, changes may never sync. Ensuring proper triggers helps avoid missed updates and manual rework.
  • Permissions: Even with OAuth, missing rights can stop data. Verifying permissions helps prevent sync failures without alert, ensuring reliability.
  • Loop Handling: Without loop prevention, updates can get stuck in a cycle. Fixing this keeps data clean and systems stable, avoiding unnecessary noise.
  • Data Format: Mismatched formats lead to silent sync failures. Resolving this means your updates won’t disappear without warning, saving debug time.

 

If the issue persists, you may consider a ServiceNow partner solution like OpsHub Integration Manager—a no-code, GUI-based platform that lets you connect ServiceNow with tools like Jira or Neom in just a few clicks. Simply map the fields, and you're ready to sync—at scale and reliability with inbuilt error – handling for debugging, There is a free Community  version of OpsHub Integration Manager that you can start syncing SNOW and Jira immediately without requiring a license.

Hope it helps!

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