In PDI service catalog created not visible in employee center

ServiceNow Use6
Tera Guru

Hi,

 

I created a service catalog on my PDI but it is not visible in ESC. Kindly help.

 

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2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Did you check if the catalog is properly mapped to the topics or in the portal?

 

https://www.youtube.com/watch?v=gfHwOqIOUoc

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

ServiceNow Use6
Tera Guru

Hi @Dr Atul G- LNG,

That worked perfectly, alternatively we can do. I removed what is said in the video and tried this.

9.jpg

 

View solution in original post

5 REPLIES 5

Perfect, the topic was missing. So this is the main difference between SP and ESC: in SP, the item appears immediately, but in ESC, it needs to be assigned to a topic.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************