In PDI service catalog created not visible in employee center

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ServiceNow Use6
Tera Guru

‎06-22-2025 02:07 AM

Hi,

 

I created a service catalog on my PDI but it is not visible in ESC. Kindly help.

 

3.jpg2.jpg1.jpg

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Dr Atul G- LNG
Tera Patron

‎06-22-2025 08:10 AM

Did you check if the catalog is properly mapped to the topics or in the portal?

 

https://www.youtube.com/watch?v=gfHwOqIOUoc

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Adding a catalog item to ServiceNow Employee Center Taxonomy - Connected Content
Adding a catalog item to ServiceNow Employee Center Taxonomy - Connected Content
youtube.com/watch?v=gfHwOqIOUoc
How to add a catalog item (or knowledge base article) to the ServiceNow Employee Center using Taxonomy Connected Content. If your catalog item does not appear in Employee Center, make sure it is associated with a catalog.

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ServiceNow Use6
Tera Guru

‎06-22-2025 08:41 AM

Hi @Dr Atul G- LNG,

That worked perfectly, alternatively we can do. I removed what is said in the video and tried this.

9.jpg

 

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Dr Atul G- LNG
Tera Patron
In response to ServiceNow Use6

‎06-22-2025 08:43 AM

Perfect, the topic was missing. So this is the main difference between SP and ESC: in SP, the item appears immediately, but in ESC, it needs to be assigned to a topic.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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