In problelm table List I'm unable to find New button

Sirri · ‎03-03-2024

Hi All,

I'm unable to find New button in problem table List.

For more information please find the attached document. please let me know where I should want to modify this for to visible

Thank you

Sohithanjan G · ‎03-03-2024

Hi @Sirri ,

You can refer below:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685527
There must be some create ACL which is blocking that user to see the New button on list.

🙂

Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)

Dr Atul G- LNG · ‎03-03-2024

Hi @Sirri

Do you have required access.

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Dr. Atul G. - Learn N Grow Together
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Sandeep Rajput · ‎03-03-2024

@Sirri If you are a non admin user it might be a possibility that you do not have the correct role to create a record on the problem table (create ACL on the problem table might be failing for the current user). However, if you are an admin user and still can't see the new button then you should check the following.