In reference to KB1434864 about User criteria for Service Portal

GeetashreeK
Tera Contributor

The article says that -

 "When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records".

 

But I don't see that happening. I have tried implementing in PDI. As soon as I uncheck the property, the roles are removed and no User Criteria is created.

 

Any idea how I can retain the roles to use User Criteria after setting property to false? 

 

To add more details:

When we check this property checked, we see roles in form view for Pages and Widgets records.

GeetashreeK_0-1727154484085.png

 

And when we uncheck the checkbox, the Roles in Form view vanishes, and there are two tabs added in related lists, which are 'Can View', and 'Cannot View'.

 

When I uncheck, the roles that I have added in form view vanishes. 

But, according to the article it says that the roles get converted to User Criteria, which I do not see happening

 

Thanks in advance.

 

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