In RITM When State is Closed Completed after 1 day it should be readOnly

[nameisnani]

Hi,

1 .We have a requirement that in RITM form when state is selected as closed complete , after 1 day it should become Read only.

2. as similar we have request that when state is closed incomplete , closed skipped , then state field should be read only immediately . This one we achieved through UI Policy.     

i Need help in Point 1 .

Please help me on this .

@Saurav11 @kamlesh kjmar 

[kamlesh kjmar · Accepted solution]

On your RITM form, press CTRL + SHIFT + J and execute below code, and share what's the alert msg you are getting

alert(g_scratchpad.closedDaysAgo)

[Saurav11 · Accepted solution]

@nameisnani 

What was the issue with the UI policy I has suggested earlier:-

In the UI policy change the script to below  and then try to test  it should work:-

function onCondition() {
  var fields = g_form.getEditableFields();
for (var x = 0; x < fields.length; x++) {
    g_form.setReadOnly(fields[x], true);
}
}

Please mark my answer as correct based on Impact.

[Saurav11]

Hello,

The solution mentioned by Kamlesh in the below post should work right? is there any issue/conflict with that

https://www.servicenow.com/community/developer-forum/closed-complete-incomplete-skipped-state-to-be-...

You just need to change the 3 to 1 in the Business rule condition.

Let me know if there are any issue which you are facing.

[nameisnani]

Sure @Saurav11 

[nameisnani]

@Saurav11 @kamlesh kjmar @Ankur Bawiskar @Gunjan Kiratkar 

I have made RITM state closed completed on yesterday , above confriguration i have made as per @kamlesh kjmar  , after 1 day closed complete should become ready only , but still it is editable only . 

[Ankur Bawiskar]

@nameisnani 

So did you debug if BR script is running?

Did you check alert came for scratchpad with what value