In scheduled Job retry functionality when job fails

[SumanthBabu]

Hi, ServiceNow Family, Good Evening

Note : I am using this scheduled job in scoped application
I have created retry functionality function in scheduled job. when we will get other than 200 https status code. I need to re-execute the scheduled job after 5 mins. But when I executed am facing below error

Error : Cannot find function addMinutes in object 2025-02-20 13:56:01.

Logs error : 

com.glide.script.RhinoEcmaError: Cannot find function addMinutes in object 2025-02-20 13:56:01.
<refname> : Line(320) column(0)
317: job.name = 'EWM testing'; // Set the name to the current job's name

318:

319: var gdt = new GlideDateTime();

==> 320: gdt.addMinutes(5); // Add 5 minutes to the current time

321:

322: job.next_action = gdt.getValue(); // Use the internal value of GlideDateTime


My scheduled Job function:

function rescheduleJob() {
// Retrieve the current job's trigger record based on job name (e.g., 'EWM testing')
var currentJob = new GlideRecord('sys_trigger');
currentJob.addQuery('name', 'APP testing'); // Scheduled Job Name
currentJob.orderByDesc('sys_created_on');
currentJob.setLimit(1);
currentJob.query();

// Check if the current job exists and determine if we can reschedule it
if (currentJob.next()) {
var retryCount = currentJob.retry_count || 0;

if (retryCount < 3) {
// Increase retry count by 1
currentJob.retry_count = retryCount + 1;
currentJob.update();

// Re-schedule the job after 5 minutes
var job = new GlideRecord('sys_trigger');
job.initialize();
job.name = 'EWM testing'; // Set the name to the current job's name

var gdt = new GlideDateTime();
gdt.addMinutes(5); // Add 5 minutes to the current time

job.next_action = gdt.getValue(); // Use the internal value of GlideDateTime

job.script = currentJob.script; // Use the script from the existing job
job.retry_count = retryCount + 1; // Set the new retry count
job.insert();
} else {
gs.error('Job retried 3 times, not re-executing anymore.');
}
} else {
gs.error('Failed to find the current job record for rescheduling.');
}
}

Thanks in advance

[Kieran Anson]

Hi,

addMinutes isn't a function available. You'll need to use addSeconds and do the math

.addSeconds(60 * 5)

[Ankur Bawiskar]

@SumanthBabu 

Please use script shared by @Kieran Anson and it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BillMartin]

Hi @SumanthBabu ,

Why do you need to create a custom retry mechanism? ServiceNow's out-of-the-box queuing technology, specifically through Event Registry, already offers built-in auto-retry capabilities. Could you share your use case? Understanding the context will help determine if the standard functionality meets your needs or if a custom solution is necessary.

[BillMartin]

Hi @SumanthBabu ,

I have created an example of ServiceNow Queueing capability in the link below..... Specific to your need, you can use gs.eventQueueSchedued() object, where out of the box asynchronous retries are implemented.

 

Mastering Queueing Techniques for Architects that Support Asynchronous Calls in ServiceNow