In servicenow ITSM modules

[Subhashini C]

What are all the Challenges faced in Custom Applications in terms of Cross Scopped access?

[Anand Kumar P]

Hi @subhashini ,

1. Accessing a Script Include from Another Scope

• Error: Access to Script Include ‘MyScriptInclude’ from scope ‘x_app_a’ has been denied.

Set the Accessible from field of the script include to All Application Scopes.

2. Accessing a Table in Another Scope

Error: Access to Table ‘u_custom_table’ from scope ‘x_app_a’ has been denied.

Update the table’s Application Access to allow access from other scopes.

3. Calling a Scoped REST API

Error: Cross-scope access denied for REST API ‘x_app_b.MyAPI’.

Set the Accessible from field in the REST API resource to All Application Scopes.

4. Writing to a Table in Another Scope

Error: Cannot perform ‘insert’ operation on table ‘u_custom_table’ in scope ‘x_app_b’.

Configure the table’s cross-scope privileges to allow Create or Write access.

5. Using Scoped Flow Designer Actions

Error: Cross-scope access to Flow Action ‘x_app_b.MyFlowAction’ denied.

Set the Accessible from property of the action to All Application Scopes.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand